Welcome to Buttercross Health Centre and the Ilchester Surgery website
The Ilchester Surgery
17 Church Street
Tel: 01935 840207
Monday: 9am - 4 pm
Wednesday: 9am - 4 pm
Friday: 9am - 1 pm
Buttercross Health Centre
Tel: 01458 272473
Monday - Friday core hours 8.00am - 6.30pm
Staff teams are working on site from 8am, but doors don't open until 8.30am
Extended hours until 8pm available on Fridays once a month.
Extended hours until 8pm are available on Thursdays once a week.
From Thursday 30 January 2020, Buttercross Health Centre and Ilchester Surgery will be using askmyGP to manage all patient requests.
Using askmyGP will ensure equity between patients by allowing the GPs to assess each request and then decide on the most appropriate way to resolve the issue. This could be by telephone, face to face or via online messaging.
Although we will encourage patients to submit their requests online, please feel assured that you can still submit a request by phone or in person when you attend the surgery.
We are confident that askmyGP will provide everyone with better access to the surgery and ensure quality care is provided to all.
For more information regarding askmyGP see https://askmygp.uk
What the NHS App does
Use the NHS App to:
- check your symptoms
- find out what to do when you need help urgently
- book and manage appointments at your GP surgery
- order repeat prescriptions
- securely view your GP medical record
- register to be an organ donor
- choose how the NHS uses your data
For more information please visit the link below
Flu vaccines are produced on a yearly basis so that the strains in the vaccine match those that are predicted to circulate. The production of flu vaccines is a complex process and initial batches of vaccine can be subject to delay, or initially fewer doses may be made. This means that on rare occasions, some patients may be asked to reschedule their appointment to a time when vaccine becomes available.
We are booking flu appointments for all eligible patients now.
Children's nasal flu vaccines have become available. We are booking into clinics now.
We have listened to your feedback and we appreciate that it can be difficult to get through on the phone, particularly on very busy days due to high patient demand. To help support the practice team in managing the growing number of phone calls, we have installed a new phone system.
Please note that our calls on this system are recorded for monitoring and training purposes.
If you do not wish for your call to be recorded please inform the member of staff dealing with your call who will be able to manually pause the recording* (N.B. a new request will be required for each call made).
All call recordings are kept securely for 36 months, following this the recording is removed and deleted.
If you have any queries please request to speak to the Practice Manager or contact SHS.AdminTeam@YDH.NHS.UK
*Please note however that a written account of the call may still be placed on the patients record
ACUTE ON THE DAY
Buttercross Health Centre
A new way of booking appointments to allow us to meet the on the day demand and allow more follow up appointments.
You will be seen by one of the acute on the day team which will include GP’s, NP’s (Nurse Practitioner) and ECP’s (Emergency Care Practitioner)
The acute on the day team will triage from the reason take by reception staff to decide who is more appropriate to manage your care, therefore please give reception staff as much information as possible.
Appointments are booked consecutively throughout the day, you will be offered the next available time.
This system is only being used at Buttercross Health Centre; Ilchester Surgery will remain the same.
If you have any questions please ask a member of the reception team
GP appointments are available at Buttercross Health Centre, Ilchester Surgery is a nurse led
If you are having problems logging in please contact patient support.
The patient Access website is run by Patient Access. It is linked into our surgery, but we cannot view or correct problems on your account.
Please contact them on the link below if you are having problems logging in. They will look at your account to diagnose problems, and may need to re-set your account at their end. They may tell you that you need to contact the surgery to re-set your pin/account here after they have done this. They will get back to you within 48 hours and can help diagnose a problem on your account that we have no access to deal with here.
Please follow the link for information or for help if you are having problems logging in please contact Patient Support in the 1st instance on https://support.patientaccess.com/
You can also order your repeat prescriptions using firstname.lastname@example.org
How can I get medical help, or advice when the surgery is closed?
If you require any medical assistance or advice outside opening hours, please visit your local pharmacy or call NHS 111. If you have a serious injury, or life threatening medical emergency you should call 999, or visit the hospital's A & E department.
Read more about the health services available in Somerset, including how to get medical advice and support outside of usual opening times.
(Site updated 24/01/2020)