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Both Ilchester Surgery and Buttercross Health Centre are closed on bank holidays. Call 111 for medical advice. Dial 999 if you have a medical emergency.

From July 2nd Ilchester Surgery will become a branch surgery of Buttercross Health Centre.  All patients will continue to be able to access healthcare services at both locations more information

Welcome to our new joint Patient Participation Group

An Introduction by Rev Canon Brian Pearson

Welcome to our new Patient Participation Group (PPG) representing both Buttercross Health Centre and Ilchester Surgery.

Our group works closely with the Practice Manager and the Healthcare teams at both practices and seeks to provide feedback from patients and to offer suggestions to improve healthcare and communications from a patient perspective. 

The PPG also acts as a link with the communities served by the combined practices through placing articles in local publications and hosting occasional public meetings. The group is affiliated to the National Association of Patient Participation Groups (www.napp.org.uk) whose general principles and guidance it follows.

Any patients registered with Buttercross Health Centre, or Ilchester Surgery are able to become an 'Associate' member of the PPG by registering their interest and providing an email address in order to receive notifications.  All patients are encouraged to visit the PPG pages of the website where notices and meeting minutes may be accessed.

There are twelve 'Full Members' of the PPG which meets regularly with the Practice Manager and Health Care Team to discuss the services provided, on-going improvements and patient experiences. Our working relationship with the Practice Manager and the Healthcare Team is excellent and enables ready access to the Doctors, Nurses and administrative staff to review any issues raised within meetings.

The PPG fulfils its role by acting as a 'critical friend' and seeking to provide, through its ‘participation’, a positive and supportive influence on matters relating to the well-being of patients and effective running of the combined practices.

Please note that the PPG is not a channel for individual, specific complaints relating to personal matters or treatment.  Important as these are, the combined practice has its own system in place for dealing with such concerns.

The PPG can be contacted via email at somppg@gmail.com or by writing to the Chairman, Rev Canon Brian Pearson, at: The PPG, Buttercross Health Centre, Behind Berry, Somerton,TA11 7PB.

 Join our new joint PPG

Full PPG Members

  • Ron Kench
  • Rachel Maynard
  • Brian Pearson [Chairman]
  • Ernie Washer
  • David Woan
  • Anne Yates
  • Janet Hayter
  • Elaine Old
  • Susan Teare

 

 Associate PPG members

If you would like to be part of the PPG, but already have a busy home and work schedule, becoming an Associate member could be the perfect way to become more involved. Associate members can support the group via the website.

 

Join the PPG

If you would like to find out more about the Patient Participation Group please email somppg@gmail.com with your contact details and our PPG Chair will contact you to tell you more about the group.

 
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